Privacy
Policy.

1 Overview

Pineland Home Solutions LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. We operate as a licensed home repair and improvement company serving Spring Lake, NC and surrounding communities.

By using our website or services, you agree to the practices described in this policy. This policy applies to all visitors, clients, and prospective clients of Pineland Home Solutions LLC.

2 Information Collection

We collect information you provide directly to us, such as your name, address, phone number, and email when you book a service, request a quote, or otherwise contact us. This may include:

• Full name and contact details (phone number, email address, mailing address)
• Property address where services are requested
• Details about the scope of work or project you are requesting
• Payment information (processed securely through third-party payment processors — we do not store full card details)
• SMS/text messaging opt-in consent, including the date, time, and method of consent
• Information collected automatically when you visit our website, such as IP address, browser type, and pages viewed

3 Use of Information

We use your information to provide, maintain, and improve our services, process payments, and communicate with you about your appointments. Specifically, we use the information we collect to:

• Respond to your service inquiries and provide accurate estimates
• Schedule, perform, and follow up on the services you have requested
• Process payments and send invoices or receipts
• Send appointment reminders, service updates, and follow-up messages
• Send promotional or marketing communications via SMS, only if you have expressly opted in
• Comply with legal obligations and resolve disputes

4 SMS & Text Messaging

By providing your mobile phone number and checking the SMS consent checkbox on any of our forms, you expressly consent to receive text messages from Pineland Home Solutions LLC at the phone number provided. Consent checkboxes are never pre-checked — you must take affirmative action to opt in.

Message Frequency: Message frequency varies depending on the nature of your engagement with us. You may receive up to 3–5 messages per active project for appointment-related communications.

How to Opt Out: You can cancel SMS messages at any time by replying STOP to any message we send. After you send STOP, we will send a one-time confirmation that you have been unsubscribed. To re-enroll, simply opt in again through any of our forms or contact us directly.

How to Get Help: Reply HELP to any message for assistance, or contact us at (910) 812-8867 or [email protected].

SMS Data — Non-Sharing Clause

5 Data Protection

We implement security measures to maintain the safety of your personal information. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.

We may share your information only with trusted third-party vendors who assist us in operating our business — such as our CRM platform, scheduling software, and payment processors. These parties are contractually required to keep your information confidential and may only use it to support our services to you.

6 Cookies

We may use cookies to enhance your experience on our website. Cookies are small text files stored on your device when you visit our site. You can choose to disable cookies through your browser settings. Disabling certain cookies may affect website functionality. By continuing to use our site, you consent to our use of cookies as described here.

7 Third-Party Links

Our website may contain links to third-party sites, such as our social media profiles. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any external services you interact with.

8 Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or applicable law. Changes will be posted on this page with an updated revision date. Your continued use of our website or services following any changes constitutes your acceptance of the revised policy.

9 Contact Us

If you have any questions regarding this Privacy Policy or our SMS messaging practices, please contact us using the information below. All contact information matches our A2P Brand Registration on file.

This Privacy Policy is publicly accessible without requiring login or registration, in accordance with A2P 10DLC carrier requirements.